Frequently Asked Questions / FAQ
We have compiled a list of frequently asked questions.
Please check the following information and contact us if necessary.
1. Confirm delivery time
2. Is it possible to cancel?
3. I have moved, so please change your address.
4. Notification of product defects
1. Confirm delivery time
Regarding shipping of purchased products,https://zingarokk.com/news/
The estimated shipping time is listed on the NEWS page above.
Once shipping is complete, we will send you a separate shipping completion email.
We apologize for the inconvenience, but please wait for a while until the product is shipped.
2. Is it possible to cancel?
As stated on the product details page and the NEWS page below,
We do not accept cancellations, returns, or exchanges after the order has been confirmed due to customer circumstances.
https://zingarokk.com/news/
When using our store, please check the notes regarding sales below.
Thank you for your understanding before using this service.
[Notes regarding sales]
・Once an order has been placed, cancellations, returns, exchanges, etc. due to customer convenience are not possible regardless of the reason.
・We do not accept cancellations, returns, or exchanges due to customer convenience after an order is confirmed.
-We do not accept changes in address or purchase details (size, color, quantity, etc.).
-Regardless of the reason, we do not accept deliveries or transfers to a different address than the one at the time of ordering.
・We are not responsible for non-receipt due to reasons such as relocation or relocation. Please take into consideration the delivery time and be sure to enter the correct delivery address when placing your order.
- The customer will be responsible for any charges necessary for redelivery due to the customer's long-term absence or refusal to receive the package.
・Payment method (credit card lump sum payment only) cannot be changed.
・Purchase is limited to one of each type per person.
If duplicate purchases are discovered, we will cancel them.
-We do not accept additions or combined shipping (combined shipping) of products.
・We do not accept any telephone inquiries regarding the works. For all inquiries, please contact us by email (info@hidari-zingaro.jp).
- By placing your order, you are deemed to have agreed to all of the above.
-If you do not agree to all of the above, please do not purchase.
3. I have moved, so please change your address.
As stated below on the product details page,
We do not accept changes after the order is confirmed due to customer convenience.
https://zingarokk.com/news/
We are not responsible for any unreceivable items due to reasons such as relocation or relocation. Please take into consideration the delivery time and be sure to enter the correct delivery address when placing your order.
As soon as shipping is complete, we will send you a separate shipping completion email, so please take care of forwarding it yourself.
4. Notification of product defects
We apologize for any inconvenience caused by the product you purchased.
We apologize for the inconvenience, but we will first check photos of the areas that appear to be defective.
Please feel free to contact us using the inquiry form .
Please check the following information and contact us if necessary.
1、Confirmation of delivery time
2、Is it possible to cancel the order?
3、I've moved, please change my address
4、Notify us of product defect
1、Confirmation of delivery time
Please contact us to confirm the shipping time of your purchased items.
https://zingarokk.com/news/
The estimated shipping time is listed on the NEWS page above.
We will send you a separate email as soon as the shipment is completed.
We apologize for the inconvenience, but please wait a little longer for your order to be shipped.
2. Is it possible to cancel the order?
As stated on the product details page and the NEWS page below
As stated on the product details page and the NEWS page below, we do not accept cancellations, returns, or exchanges after the order has been confirmed for the convenience of the customer.
https://zingarokk.com/news/
Please read and agree to the following terms and conditions of sale before using our store.
Please read and agree to the following terms and conditions before using our store.
Please read and accept the following precautions before using our store.
We will not accept any cancellation, return, or exchange for any reason whatsoever.
If you have any questions, please do not hesitate to contact us.
We do not accept any change of address or purchase details (size, color, quantity, etc.).
We do not accept delivery to a different address than the original order, regardless of the reason.
We will not be held responsible for any failure to receive your order due to relocation or other reasons. We will not be held responsible if you cannot receive your order due to moving or relocation.
We will not be held responsible for any loss or damage to the product due to non-delivery or refusal of delivery.
If you have any questions, please feel free to contact us.
You may only purchase one of each type per person.
If a duplicate purchase is discovered, it will be canceled.
We do not accept additional or combined purchases (bundled shipping).
We do not accept any inquiries about our products by phone. We do not accept any inquiries about our products by phone. All inquiries should be sent by info mail (info@hidari-zingaro.jp).
You are deemed to have agreed to all of the above when you place an order.
If you do not agree to all of the above, please do not purchase the product.
3. I have moved and would like to change my address.
As stated on the product details page as follows
We do not accept any changes after the order has been confirmed for the convenience of the customer.
https://zingarokk.com/news/
Please note that we are not responsible for non-receipt of your order due to relocation or other reasons. Please make sure that your shipping address is correct when placing your order.
We will send you a separate email as soon as the shipment is completed.
We will send you an email as soon as the shipment is completed, so please take care of the forwarding yourself.
4. Contacting us about defective products
We apologize for any inconvenience caused by the product you purchased.
If you have any questions about the product, please feel free to contact us.
If you have any questions, please feel free to contact us using the inquiry form.